Admin – Manage Members
From the Manage Members page, admins are able to login as any Member if necessary. Admins are able to view profile information, contact information, redemption history, and more from this page. Additionally, service requests such as resetting passwords, updating contact information, or signing up a Member for the Rewards System are conducted from this page.
Admins are also able to notify Members who have not signed up for their Rewards Account that they have points available for redemption.
DNA Email (Daily News & Announcements) fields are used by admins in order to determine matching email addresses on file. Due to the Rewards System being separate from their banking systems, Members can sign up for their Rewards account with a different email, if desired. If a Member does not have the same email in both fields, notification emails will go to both addresses. If it is the same email in both fields, an email will only be sent to the single address. This was an issue that INOVA requested be at the forefront of this Member’s list, in order to keep track in their own records for their own purposes.